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 > Terms and Conditions

In consideration of the mutual covenants herein, the parties agree:

  1. Definition
    • Customer includes the person purchasing the Services or any agent or representative thereof.
    • Registrant includes the person applying for a domain name or any party acting on their behalf.
    • Registry means the relevant domain names Registry.
    • Services means domain name registration, website hosting, email and any other service or facility provided by Nedex Group Sdn Bhd to the Customer.
    • Server means the computer server equipment operated by Nedex Group Sdn Bhd or 3rd party companies in connection with the provision of the Services.
    • Website means the area on the Server allocated by Nedex Group Sdn Bhd to the Customer for use by the Customer as a site on the Internet
    • Nedex includes Nedex Group Sdn Bhd or any party acting on Nedex Group Sdn Bhd’s explicit instructions.
  2. Domain Name Registration
    • Nedex does not represent or warranty the availability or registrability of any domain name to the Customer. The Customer agrees that it will have no rights or cause of action against Nedex if a domain name cannot be registered.
    • Nedex will notify the Customer when the registration of a domain name is complete.
    • Any act or omission by the Customer in respect of an actual and/or attempted registration of a domain name prior to notification by Nedex occurs at the sole risk of the Customer.
    • Any administration charge paid by the Customer to Nedex shall be non-refundable, notwithstanding refusal by the Registry to register the desired name.
    • The registration and use of any domain name by Customer is, at all times, subject to the terms and conditions of usage applied by the Registry and the Nedex General Terms and Conditions. It is the sole obligation of the Customer to ensure compliance with all such terms and conditions.
    • Nedex will not, at any time, assume any liability whatsoever in respect of the use by the Customer of any domain name. Any disputes arising must be resolved between the parties involved.
    • In the event of a dispute, Nedex will not be obliged to become involved, or take part, in a dispute but may, in its sole and absolute discretion:
      – withhold or suspend a domain name; and or
      – make any representations it deems fit to the Registry.
  3. Service Availability
    • The Customer agrees that Nedex may, without reason, suspend the Services at any time and for any reason, generally without notice. If a suspension continues for more than 48 hours, Nedex will use it best endeavours to notify the Customer.
    • The Customer will not sell, transfer, license, assign or otherwise create any legal or equitable rights or interests in any third party whatsoever, in relation to the Nedex account of the Customer.
    • Any breach of clause 3.2 by a Customer will constitute a material breach and repudiation of this agreement by the Customer. Upon such breach, Nedex shall have the right to cancel the account, terminate the Services and/or this agreement immediately without further notice to the Customer. Upon such an event, all monies owed by the Customer to Nedex shall immediately become due and owing.
  4. Content Ownership
    • The Customer assumes sole responsibility for obtaining any and all necessary licenses, consents, authorisations and approvals to enable it to lawfully use any and all intellectual property rights through the Services, including without limitation, clearance and/or consents in respect of any proposed domain name or other intellectual property rights being used by the Customers.
    • All information and data stored on any server by the Customer or its agent is the property of the Customer. Nedex claims no ownership and assumes no responsibility whatsoever over, in or in respect of, any Customer information or data.
    • Nedex will use its best endeavours to ensure that Customer information remains confidential in accordance with the Nedex Privacy Policy.
    • The Customer agrees that Nedex may access Customer information and data at any time and for any reason.
  5. Indemnity
    • The Customer agrees to indemnify and hold harmless Nedex and its employees, contractors, agents and directors in full against any and all liabilities, claims, losses, damages, penalties, actions, judgments, suits, costs or expenses of any kind arising under this agreement, including from the use of the Customer of any intellectual property rights of any third party and the registration or use of domain names by the Customer.
  6. Web Design
    • Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Nedex cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
    • Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Nedex remain the copyright of Nedex and may only be commercially reproduced or resold with the permission of Nedex.
    • Nedex cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
    • Any additions to briefs provided will be carried out at the discretion of Nedex and where no charge is made by Nedex for such additions, Nedex accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
    • Nedex will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.
    • A deposit of 50% is required with any standard project and 30% for database driven projects before any design work will be carried out. The deposit is non-refundable.
    • Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.
  7. Termination
    • Nedex may suspend or terminate access to the Services without notice to the Customer if the Customer account becomes overdue. Nedex will not be responsible for any loss or damage to the Customer or any other party as a result of such suspension or termination.
    • Nedex may request the Customer to rectify any breach of this agreement. If the Customer fails to rectify any such breach within 30 days from the issuing of such a request by Nedex, Nedex is entitled to treat the Customer as having committed a material breach and repudiated their obligations under this agreement and to terminate the agreement without further notice. Upon such a termination of this Agreement, all monies owing by the Customer to Nedex will immediately become due and payable.
    • In the event of a suspension and/or a termination of the Services by Nedex, the Customer agrees that Nedex shall be entitled to
      block the Customer website; and
      remove all data and or information located on it.
    • Nedex shall retain the sole discretion as to whether any data and/or information removed is:
      immediately deleted from existence in its entirety; or
      held for such period to enable the Customer, as its expense and subject to payment of all monies owing to Nedex, to collect the data and or information.
    • In the event of a termination or suspension, Nedex may post such notice in respect of the non-availability of the Customer website as it deems fit.
  8. Limitation of Liability
    1. The Customer will not, under any circumstances, seeks to hold Nedex responsible or liable for any loss or damage whatsoever either under this agreement or in relation to the provision of the Services, including but not limited to:
      • loss of profits arising out of, or in connection with, this agreement;
      • use, misuse, suspension and or loss of any Customer domain registrations;
      • interruption to the business and operations of the Customer;
      • access delays or interruptions to any website accessed by registered domain name of the Customer;
      • non-delivery, mis-delivery, corruption, destruction, or modification of data and or information;
      • events beyond the control of Nedex; and or
      • processing of an application for domain name registration;
    2. Nedex shall not, under any circumstances, be liable or responsible for any acts, omissions or errors, whether negligent or otherwise by a Registry administrator or any other third party arising out of or related to, any domain name application, including the receipt of, or failure to receive, a domain name registration by the Customer or any third party.
    3. In the event, Nedex is held liable for any loss or damage whatsoever and howsoever arising under this agreement, the parties agree that, as a precise pre-estimate of damage cannot be properly ascertained, for the purpose of determining liquidated damages, the maximum aggregate liability of Nedex to the Customer shall not exceed the total amount paid by the Customer to Nedex for:
      • domain name registration; and
      • hosting services applying to any relevant domain name registered to the Customer
  9. Notice
    • The Customer acknowledges that all rules and regulations which apply to domain name registration must be strictly construed and applied. The Customer accepts sole responsibility for ensuring compliance with all relevant laws, rules and regulations in this respect.
    • The Customer agrees that it is solely liable for ensuring that all Customer details on registered domain records remain current. Nedex will not held liable for any loss or damage arising from interruption to Services that occur as a result of Customer non-compliance with the matters referred to in clause 8.1, including obsolete contact details.
    • The Customer shall remain solely responsible for renewing a domain name. The Customer will not hold Nedex liable for any downtime, loss or damage suffered as a result of non-renewal or expiry of a domain name by the Customer.
    • Nedex will not reimburse or otherwise compensate the Customer for payments made by the Customer to third parties for domain name renewals.
    • Nedex hosting support times are between 8:30am and 5:00pm Monday to Friday, Malaysia Time.
    • Nedex standard support includes ensuring that the Server is online whenever reasonably possible and that domains hosted by Nedex are visible on the Internet.
    • If Nedex has been informed of illegal content stored under the Customer’s domain name/user web, it will immediately request the Customer remove the data forthwith. If compliance with this notice is not achieved within 24 hours, Nedex will be entitled to immediately terminate this agreement in accordance with clause 6.
  10. Cancellations
    • The Customer may cancel an order for Services without reason within 7 days from the date of the order by written notice to Nedex.
    • Upon receipt of such notice Nedex shall refund all monies paid by the Customer in full within 30 days of the notice.
    • All domain name registration and pre-registrations and domain name renewals supplied by Nedex to the Customer within 7 days of the date of the order shall not be subject to the 7-day cancellation period.
    • Upon receipt of a cancellation notice or otherwise upon the expiry or termination of this agreement, Nedex will be entitled to delete and not retain any records, data, programs or other content of the Customer.
  11. Acceptance Payment:Credit Card (Visa & MasterCard)E-Debit: FPX, Maybank2U, Hong Leong Online, RHB Online, Alliance Online, AmOnline, CIMB Click, China UnionPay
    Other: Mobile Money, PosPay, Webcash